1. Introduction
1.1 These terms and conditions (Terms) apply whenever you use our website or purchase goods through the website Wayside Herbal Tea.com (Website).
1.2 We reserve the right occasionally to change these Terms . The Terms applicable to your access to and the use of this Website will be the version that is current and displayed at each date you access the site.
1.3 The Website, www.waysideherbaltea.com, is owned by Curiosity Research which is a company incorporated and registered in England & Wales. Our contact details are: 5 Chapel Street Cam, Dursley, GL11 5NX.
1.4 Your use of our Website and the purchase of any products from our website is subject to these Terms. By accessing our Website you agree to the Terms in this policy. If you do not agree then please leave our Website immediately.
2. Photography and Descriptions
2.1 The photography of the products on our Website are illustrative. We’ve made every effort to show the colours accurately, but this may vary on your device’s display.
2.2 We are required by law to provide all of the product and ingredient information on our packaging which we do. We provide as much information as we can on our website that may help you in making an informed decision.
2.3 Do check our FAQs to see which herbs are not suitable for use under some circumstances for example if you are pregnant. Do contact us if you are unsure although please note we do not provide medical advice.
3. Ordering
3.1 You may submit orders online at any time. Our acceptance of your order will form a contract only when an order acceptance or confirmation message is displayed either onscreen or confirmed to you by email.
3.2 Goods are available on a first-come-first-served basis and we cannot accept reservations.
3.3 It is your responsibility to ensure that all contact and address information set out in the order is valid and correct. Incorrect information will or may affect your delivery. See `Delivery’ below.
3.4 If we are unable to accept your order, or we are unable to fulfil your order for any reason, we will inform you of this as soon as reasonably practicable. You will not be charged for the product and/or you will be refunded if a charge has been applied.
4. Pricing and Payment
4.1 The price of our product (includes VAT) is the price indicated on the order pages when you placed your order.
4.2 It is always possible that some of the products we sell may be incorrectly priced or that there is an error on the website. We will always charge you the lower price and be in contact with you to rectify the error.
4.3 We accept payment with all major credit and debit cards together with Shopify Pay, Apple Pay and Google Pay.
4.4 The cost of delivery is extra and will be displayed on the order page when you place your order. The full payment will be deducted at the point that we accept your order.
5. Delivery
5.1 We will only deliver by a third-party postal service to mainland UK (England, Wales and Scotland). The costs of delivery will be as displayed to you when you place your order. We endeavour to keep these as reasonable as possible and have selected a service that is cost-effective and reliable. We have selected InPost.
5.2 What about a local delivery option? Our teas are available at the Dursley Artisan Market, at the Oak pub at Kingshill and at other local events. Do contact me before purchasing if you think this is something you would prefer to arrange.
5.3 When will my order be posted? We aim to deliver them to you as soon as possible. Our order process we will let you know via email when the products out for delivery. All packages will be sent to your home address via InPost.com which takes 4-5 working days. The InPost service will keep you informed by email and via your phone number.
5.4 We aren’t liable for any slight delays in the delivery through the InPost.com service and will let you know if we become aware of a problem.
5.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, InPost will advise you as to how to arrange a re-delivery.
6. Returns
6.1 For most products bought through our website, you have a legal right to change your mind within 14 days and receive a refund. Do check your products on arrival. Provided they have not been opened (the plastic seals have not been broken) you may return them to us within the 14 day period commencing on the day following the day on which you received delivery. You will be responsible for the costs of returning the products to us and for ensuring they are correctly packed.
6.2 If you decide you want to return your order, contact us via the contact page and we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
6.3 If you are not satisfied with any product because it is damaged or incomplete, do contact us to be advised on how to return the product. We ask that you check the goods immediately upon their arrival.
7. Third Party Content and Links
7.1 This Website may include links to third party websites or social media if we think it contains content that may be of interest to you.
7.2 We do not endorse or otherwise have any control over third-party websites. Use of any such website is subject to any terms and conditions published on such site and privacy policy.
8. Limitation of Liability
8.1 Nothing in these Terms shall exclude or limit our liability for:
(a) Fraud;
(b) Death or personal injury; or
(c) Any other liability that cannot be excluded or limited as a matter of law.
8.2 In no event shall we be liable to you for any business losses. Any liability we have to you is strictly limited to the purchase price of the product.
8.3 Nothing in this clause limits or restricts your statutory rights.